Help for Members Impacted by Hurricane Michael

We’re taking steps to help our members and emergency personnel impacted by Hurricane Michael in Florida, North Carolina, South Carolina, and Alabama.

Help for Members in Florida

If you live in Escambia, Santa Rosa, Okaloosa, Walton, Holmes, Washington, Bay, Jackson, Calhoun, Gulf, Gadsden, Liberty, Franklin, Leon, Wakulla, Jefferson, Madison, Taylor, Hamilton, Suwannee, Lafayette, Dixie, Columbia, Gilchrist, Levy, Citrus, Baker, Union, Bradford, Alachua, Hernando, Pasco, Pinellas, Hillsborough, or Manatee County in Florida, here’s what you should know:

• Members on one of our prescription drug plans can get up to a 30-day emergency refill of their maintenance medications at any pharmacy now. This also applies to emergency personnel who have been activated by their state and local agency but who do not reside in Florida.


• Members who use a mail-order pharmacy can update address information by calling Member Services.

Relaxed guidelines are in effect from October 7 through November 6, 2018 for impacted members in Florida. They apply to members with Empire health plans. They do not apply to Medicare, Medicaid or Federal Employees Health Benefits Program members. These programs have specific guidelines.

If you need additional support, call the Member Services number on your ID card or select Customer Support on this website.

Help for Members in North Carolina

If you live in Alamance, Anson, Beaufort, Bertie, Bladen, Brunswick, Camden, Carteret, Caswell, Chatham, Chowan, Columbus, Craven, Cumberland, Currituck, Dare, Davidson, Davie, Duplin, Durham, Edgecombe, Forsyth, Franklin, Gates, Granville, Greene, Guilford, Halifax, Harnett, Hertford, Hoke, Hyde, Johnston, Jones, Lee, Lenoir, Martin, Montgomery, Moore, Nash, New Hanover, Northampton, Onslow, Orange, Pamlico, Pasquotank, Pender, Perquimans, person, Pitt, Randolph, Richmond, Robeson, Rockingham, Sampson, Scotland, Stokes, Surry, Tyrell, Vance, Wake, Warren, Washington, Wayne, Wilson or Yadkin County in North Carolina, here’s what you should know:

• Members on one of our prescription drug plans can get up to a 30-day emergency refill of their maintenance medications at any pharmacy now. This also applies to emergency personnel who have been activated by their state and local agency but who do not reside in North Carolina.


• Members who use a mail-order pharmacy can update address information by calling Member Services.

Relaxed guidelines are in effect from October 10 through November 8, 2018 for impacted members in North Carolina. They apply to members with Empire health plans. They do not apply to Medicare, Medicaid or Federal Employees Health Benefits Program members. These programs have specific guidelines.

If you need additional support, call the Member Services number on your ID card or select Customer Support on this website.

Help for Members in Alabama

If you live anywhere in the state of Alabama, here’s what you should know:

• Members on one of our prescription drug plans can get up to a 30-day emergency refill of their maintenance medications at any pharmacy now. This also applies to emergency personnel who have been activated by their state and local agency but who do not reside in North Carolina.


• Members who use a mail-order pharmacy can update address information by calling Member Services.

Relaxed guidelines are in effect from October 10 through November 10, 2018 for impacted members in Alabama. They apply to members with Empire health plans. They do not apply to Medicare, Medicaid or Federal Employees Health Benefits Program members. These programs have specific guidelines.

If you need additional support, call the Member Services number on your ID card or select Customer Support on this website.

Help for Members in South Carolina

If you live anywhere in the state of South Carolina, here’s what you should know:

• Members on one of our prescription drug plans can get up to a 30-day emergency refill of their maintenance medications at any pharmacy now. This also applies to emergency personnel who have been activated by their state and local agency but who do not reside in South Carolina.


• Members who use a mail-order pharmacy can update address information by calling Member Services.


• Time limits for prior authorization, pre-certification or referral requirements will be relaxed — there will be no late penalties.

Relaxed guidelines are in effect from October 11 through November 15, 2018 for impacted members in South Carolina. They apply to members with Empire health plans. They do not apply to Medicare, Medicaid or Federal Employees Health Benefits Program members. These programs have specific guidelines.

If you need additional support, call the Member Services number on your ID card or select Customer Support on this website.

Free, Unlimited Online Medical and Psychology Visits Through December 31, 2018

LiveHealth Online will provide access to board-certified doctors and licensed therapists to people affected by Hurricane Michael in Florida, North Carolina, South Carolina, and Alabama at no charge. Residents of Florida, North Carolina, South Carolina and Alabama can visit with a board-certified doctor 24/7 or schedule a 45-minute counseling session with a licensed therapist by registering for LiveHealth Online and selecting one of the practices listed below:

• Help for Michael Medical for on-demand medical visits 24/7


• Help for Michael Psychology to schedule 45-minute counseling sessions. The free, unlimited visit offer will be available through December 31, 2018. More information is available at www.livehealthonline.com/Michael.

We hope you and your loved ones stay safe.